Tag Archive for: direct mail

The Top 10 Trends for Direct Mail in 2022

Trends come and go, and this year is no different. We compiled a list of direct mail trends for 2022 that you can add to your next campaign.

Direct Mail Trends for 2022 and How They are Changing the Fundraising Landscape

In this blog post you will recognize some of these trends from 2021, and some may seem the obvious. From anything from saving money to new technologies, we approach these trends on how best they are changing the fundraising landscape.

Let’s talk about Direct Mail

Direct mail is the number one technique that is used to reach out to potential donors. It is a cost-effective way of reaching out to potential donors and personalized by giving history, imagery, and donor name.

Direct mail for fundraising has been around for decades. It was first used by charities in the early 1900s, but it has developed over the years by introducing new technologies.

Our Direct Mail Trends for 2022

Nationally, the use of direct mail has been on the decline for the past few years, however we have seen just the opposite. And it seems like this trend will change in 2022. There are many reasons people are opting back into this marketing tactic.

Let’s get to the heart of this post!

Here are the trends we see that have led to this increase in direct mail usage, as well as what trends we can expect more of in 2022.

Convergence

Digital channels continue to grow and become more popular than traditional channels – however, when working together, social media, email, and direct mail are a more powerful means of reaching your donors than ever before. Fundraisers see a 25% lift when using email and direct mail together.

QR Codes

Now, in 2022, the odd block that once seemed ambiguous is now one of the most mainstream forms of the print world meeting the digital world. Using QR codes in direct mail becomes more prevalent as they provide a way to track conversions and donations. QR Code Usage

Postage Increases

While the USPS continues to reform with postage increases and longer delivery times, direct mail is a hundred percent visible and tracked throughout the entire process. Considering the costs of a direct mail campaign on a larger scale, it is very affordable to send messages at the right time to your constituents.

6 × 9 Postcards

The recent USPS postage hike led to a change in regulations on which types of postcards are eligible for a new rate. Mailers no larger than 6″x9″ can now qualify for a lower rate! Can you imagine the USPS actually reduced the price? Now is the time to take advantage of all the real estate a larger postcard offers and at the same rate as your current smaller postcard.

The Classic letter

Now, even though the postage rate may have changed for the postcard, we’ve seen an increase in nonprofits sending more and more letters. Make your content personal by adding an “Ugly Betty” element into it.

Ugly Betty

If you haven’t tried adding this invoice-style format to your latest appeal, try it in 2022. This visual form of personalization stands out in a letter and allows your donor to visualize their giving history.

Personalization

First, look at the data you have collected. Use it wisely and add personalization wherever you can. Personalizing a letter with your donor data has been growing in popularity over the last year because of its effectiveness.

Planning Ahead

With the likelihood of continued disruptions to the supply of mail marketing materials, fundraisers may need to plan their outreach programs more than ever before. Above all, at BCG Connect, we’re working closely with our clients, determining expected volumes for each campaign.

Informed Delivery

In addition, Informed Delivery campaigns will be a prominent trend for fundraisers by 2022. The significant rise in household informed delivery subscribers and consistently increased adoption in 2021 makes informed delivery all that more attractive. And it’s free!

Reforestation Programs

In May 2021, we introduced our partnership with PrintReleaf. While there are other sustainable options like FSC, we are more focused on building up the global forestry system. Our clients take part in choosing where they want to replant and ultimately make an eco-friendly impact on the environment.

What do these trends mean to you?

In conclusion, these trends provide more and more opportunities for nonprofits and fundraisers to take advantage of all that direct mail offers. From convergence to sustainability, BCG Connect believes the power of direct mail will continue to increase in use.

BCG Connect offers all the above and so much more. So when you work with a team of leaders in the industry who understand the benefits of the trends in direct mail, your campaign will surely make a difference this year. Contact us today to see how BCG Connect can lead you in the right direction.

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Variable Data Printing for Fundraising

Variable Data can help you in your efforts for fundraising this year. As a term used in printing or direct mail marketing, Variable Data Printing (VDP) allows you to send personalized imagery, content, or graphics. Today I am going to show you how variable data printing delivers more response for your next appeal.

What is Variable Data Printing for Fundraising?

Adding a person’s name, full-color image and more database information can increase the response rate by up to 500% vs not doing any of these things.

40% Of Marketing Campaigns Success is in the data

Connecting Donors Emotionally

Imagine you want to connect with your donors by including images from their time at their alma mater, but you have four decades of classes to cover. Variable Data Printing makes this possible by marketing to your donors one to one. Even though 20 versions of class representation may seem overwhelming, we help simplify the process so you don’t have to change anything about the way you send your data. 

Check out this class year segmentation case study to learn how Dominican University of California increased dollars raised by 39%.

Why is Data so Important on Your Next Appeal?

You have loads of data that you collect year after year from your donors. Starting with Grandparents to alumni to parents; you have their giving history, the year of their graduation, and their interests while at your institution. 

Personalizing a piece with imagery of the sport they played, or organizations they were in, sparks emotion when used on an outer envelope or on a self-mailer. Creating that emotion drives more opportunities for you to make that one-to-one connection with the donor.  

Middlesex Spring Appeal

Another way to make a connection is through showcasing donor history.  The “Ugly Betty” invoice-like direct mail piece is a great example. This mail design gets really personal when they see their financial commitments, or lack thereof.

Where Can You Use Variable Data Printing?

VDP works very well with most direct mail formats that are easily customized.

  • Postcards
  • Envelopes
  • Folded Self-Mailers
  • Brochures

These popular formats can engage donors when they use VDP, as noted before, to capture attention and emit emotion.

Potentially, nearly every component of a direct mail piece receives personalization, like letters, headlines and subheads, body copy, inserts, images, graphic charts, and donor history. Anywhere there is a data point that sets one donor apart from another, there’s an opportunity to use a variable element.

Success with Variable Data

Earlier in this post, we shared that Dominican University of California achieved an increase of 39% of dollars raised with their Decades Appeal using variable data.  

So, how did they do it? They provided us with their different cohort donors, the decade in which they attended, and information that related to their donor’s time at the school. 

With these data points, we designed a letter with an outer envelope that focused on imagery from their “decade”. We personalized the letter by their cohort, implementing paragraphs that spoke directly to each alumni’s decade.Dominican University Data Sample

The Dominican University of California saw a 4.78% open rate and achieved an 8% increase in the number of donors.

Turning Data into Action 

Variable Data Printing is not new. But it may be new to you. And at BCG Connect, we work with your data and recommend ways in which you can use VDP. 

In the long run, our creative team designs appeals that create a connection between you and your donor.

Did your last appeal deliver on your goals? Have you tried VDP beyond personalization?  

If you have the data, we have the strategy, programming and support to allow Variable Data Printing to optimize your next direct mail appeal.

Want to see more?

So, are you looking for ideas for your next appeal? Ask us for a sample, and you’ll get it directly to your inbox.

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3 Examples of High-Impact Spring Appeals

Let’s talk about your Spring Appeal. Direct mail is a valuable tool for any organization trying to communicate their case for support. The challenge is, how do you use this tool to engage your constituents and inspire them to take action?

Here are 3 tips to help your spring appeal make an impact:

Use current photos to show impact

Using powerful images is a widely understood concept for appeals.1 Showing the impact of how gifts have helped current students, allowed for extra safety measures, or provided support to those in need during the pandemic will resonate with current and prospective donors.

See how the California College of the Arts used this approach: CCA Appeal

Make sure it is clear what you would like donors to do

Like a successful email campaign, an effective appeal involves a clear CTA and message. If donors are unsure what your goal is, it will be less interesting for them to take action. 

See how this appeal illustrates a clear CTA: Friends Central School Appeal

Don’t rely too heavily on copy 

Crafting effective messaging is important and there can often be a lot that you want to say to your audience. However, that message could get lost in translation if there is too much copy drowning it out.2 Finding the balance between images, copy, and a format that appeases both is the goal.

See how we helped York College accomplish this balance: York College Appeal 

What are you trying in your current programs? Connect with us today and let us know.

Sources: 

1 = SG Engage

2 = Huffington Post

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3 Ways to use direct mail for virtual events

Most fundraising professionals have reaped the benefits of events for years. Whether it be the education, healthcare, or nonprofit space, the value of visibility and interpersonal interaction at events is undeniable.

Thanks to COVID-19, many organizations are struggling1 from both a donor acquisition and revenue perspective due to the loss of in-person events. While some events have been cancelled or postponed, still more have switched to a virtual format instead.

It might seem counter-intuitive to state that direct mail pairs well with a virtual event. How could a perceived “basic” tactic like direct mail compliment a highly sophisticated online gathering?

Here are three ways to use direct mail for virtual events:

  • Use direct mail to send special offers to attendees

Events are the perfect time to engage or re-engage donors with a little extra TLC.

While donors are at home looking forward to their daily walk to the mailbox, it makes sense to utilize direct mail in the wake of a virtual event. Sending a pre-event checklist that donors can hang in their home office or a special promo code2 postcard are some simple and budget-friendly options.

  • Use direct mail as an extra touch point

One of the current weak spots of a virtual events is, quite simply, the competition. While attending a virtual event has many pro’s, the biggest con in this climate is over-saturation.

Using direct mail as an additional touch point can help break up some of the virtual clutter and overall fatigue.3  Consider sending a personalized direct mail invite or save the date, just like you would an in-person event (example here).

  • Use direct mail for appointment setting

Appointment setting is a hugely popular practice of sending an offer to attendees before the event in attempts to connect with them at the show. Usually there is some kind of special offer being teased at the booth or an opportunity to speak to an expert in person.

Direct mail can still be used for virtual event appointment setting. Provide attendees the opportunity to speak with you in a one-on-one chat room. You can also send them a special code to enter your booth prize drawing.4

In short, events may be more complicated for the foreseeable future, but that does not mean they have to be overly difficult. Virtual events exclude more traditional logistical challenges and costs, such as paying for airfare and hotels. Adding the ease and proven track record of direct mail to your event strategy is sure to prove successful.

If you like this post, check out our guest blog spot with the Greater Boston Chamber of Commerce on how direct mail can cut through the virtual noise in 2020.

Sources:

1 = Harvard Business Review

2 = Impact

3= 4 Ways to Use Direct Mail in the Current Climate

4 = Event Marketer

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Optimizing Direct Mail Programs: Post-Pandemic and Beyond – Tip #3

Tip #3: Better Together – Email and Direct Mail

This is the last post in our special blog series discussing effective ways you can optimize direct mail programs in a post-pandemic world and beyond.

Many organizations that rely on annual giving have embraced an omnichannel approach in their direct mail efforts. Although they are often pitted against each other, combining email with direct mail is a great example of two mediums that are stronger together.

Combining email and direct mail can help maximize your fundraising campaigns by boosting your engagement rates and increasing your ROI. While these two tactics certainly have merit individually, many organizations don’t realize how powerful they can be when paired together.

This partnership couldn’t have better timing from a content, messaging, and outreach perspective since “digital burnout” continues to plague potential donors.

Digital burnout has many variations, including “virtual fatigue” and “webinar fatigue.” It’s easy to overload your constituents with virtual information if you are relying heavily on email in the current climate.

Consider the following statistics:

  • 56% of customers find print marketing to be the most trustworthy type of marketing1
  • 44% of email recipients made at least one purchase last year based on a promotional email2
  • Digital burn out has been on the rise since 2019 and has worsened since the pandemic3

Utilizing direct mail and email together is more impactful than using just one. Benefits of email include quick and direct contact, easy tracking, and the ability to change messaging quickly. Direct mail can be more logistically challenging, but the ethos it invokes is hard to ignore. Why not combine them and have the best of both worlds?

Here is an example from a client who was able to successfully pair these tactics to create a comprehensive spring appeal program:

Pingree Spring Appeal Letter

Email

Although there is still some uncertainty around the future of fundraising, there are many creative and practical ways that organizations like yours can reach potential donors and convey your organization’s message. Analyzing your outreach methods and seeing how they can complement each other is a great start.

What do you think about our third and final tip in this “Optimizing Direct Mail Programs: Post-Pandemic and Beyond” series? We’d love to hear your feedback. Click here to leave us a comment.

Sources:

1 & 2 = Mann & Co.

3 = Inc.

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Optimizing Direct Mail Programs: Post-Pandemic and Beyond – Tip #2

Tip #2: The Cost of Poor Graphic Design

In this special blog series, we will discuss effective ways you can optimize direct mail programs in a post-pandemic world and beyond.

Our previous post examined the critical step of perfecting data management to ensure a successful and compliant direct mail campaign. But what good is flawless data if you haven’t focused on your design elements?

In the best-case scenario, a fantastically designed direct mail piece will delight your audience, compliment your call to action and invoke donations. In the worst-case scenario, a poorly designed direct mail piece is deemed irrelevant, alienates your audience, or is tossed in the recycle bin. Although expert data management will ensure that you are targeting the correct people, impactful graphic design and messaging is what will ultimately compel them to embrace your cause.

A recent design firm analyzed how much money they lost in one day based on the time their employees spent attempting to decode a poorly organized chart. It totaled $273, which was more than the daily rate of one employee.1

It is possible to underwhelm with an underdeveloped design, but it can be just as offensive to potential donors if you overwhelm your direct mail with information and graphics. Subtlety is not always a bad thing if you are appropriately taking advantage of every available space on your direct mail piece.2 A good designer will be able to usher you through that process, and understanding the nuances will eventually become second nature.

How can you ensure that you are considering thoughtful graphic design practices in your own direct mail initiatives? Here are some general guidelines from our very own BCG Connect graphic design team:

  • Focus on function as well as form
  • Embrace concise and relevant copy
  • Remember to follow your pre-existing brand guidelines for continuity
  • Make sure the tone of your message is reflected in the images you use

Effective graphic design can make or break your direct mail campaign. The fundraising world especially relies on empathy and ethos in their outreach to potential donors.

Here are some examples from our clients who asked us to help them balance their data management needs with effectual graphic design.

Data segmentation will never lose its importance, but when you combine it with innovative and well-crafted graphic design, you are elevating your direct mail strategy to a whole new level.

What do you think about our second tip in this “Optimizing Direct Mail Programs: Post-Pandemic and Beyond” series? We’d love to hear your feedback. Click here to leave us a comment.

Sources:

1 = Evergreen Data

2 = Target Marketing

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Optimizing Direct Mail Programs: Post-Pandemic and Beyond – Tip #1

Tip #1: Debunking List Management 

In this special blog series, we will discuss effective ways you can optimize direct mail programs in a post-pandemic world and beyond.

Direct mail is known to be an efficient and engaging channel that helps retain and acquire donors in the fundraising world. But has coronavirus changed its credibility?

The answer may pleasantly surprise you. According to the USPS Market Research and Insights Report, 65% of those surveyed stated that receiving mail lifts their spirits, with 54% of respondents stating that mail helped them feel more connected.1 

You may be thinking, “Great! Sign me up.” But it’s a little more complicated than that.

In our internal May 2020 BCG Connect client survey, 100% of respondents described their organizations as understaffed. Additionally, 99% of respondents indicated that they do not have the time or resources to focus on fundraising campaigns to their desired extent.

At the best of times, fundraising campaigns require careful planning and copious amounts of attention and detail orientation to yield results. The most successful direct mail campaigns are the ones that are the most highly targeted. In order to develop a customized, engaging direct mail piece, you have to perfect one key element: proper list management. List management can single-handedly make or break your campaign.

The good news is that direct mail is resonating with donors and prospects. The bad news is that many organizations are overwhelmed and understaffed. So, what action should organizations take to run a highly targeted direct mail campaign without straining their already limited resources?

The answer: outsourcing. Utilizing a partner who understands the intricacies of list management can ease the stress of your campaign, increase your bandwidth, and help you meet your fundraising goals.

Direct mail is reaching audiences in meaningful ways during these unprecedented times. It’s more important now than ever to analyze your list in order to optimize it and run a profitable campaign.

What do you think about our first tip in this “Optimizing Direct Mail Programs: Post-Pandemic and Beyond” series? We’d love to hear your feedback. Click here to leave us a comment.

Sources:

1 = Target Marketing

2 = USPS Market Research and Insights

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3 Focus Areas for Creating Engaging Annual Reports

BCG Connect is a steadfast supporter and advocate of Friends of the Children-Boston (Friends-Boston), a nonprofit organization dedicated to breaking the cycle of generational poverty through salaried, professional mentoring. To achieve this, Friends-Boston pro-actively identifies kindergartners who possess untapped limitless potential but face the most significant barriers to future success. They then relentlessly dedicate their resources to them for the child’s entire school aged years – kindergarten through graduation, no matter what. That’s 12+ years!

One of BCG’s most recent collaborations with Friends of the Children was their 2019 Milestone Report. The challenge was to create an inviting and informative report that everyone wanted to read. It was important to understand that these readers were already supporters, so the message had to be tailored to them. Friends of the Children also stressed their desire for this report to have a contemporary feel, complete with story-like infographics and interesting data visualization.

Some of the areas highlighted to achieve this can be applied universally.

Here are 3 focus areas for engaging annual reports:

  • Understand the organization’s mission

An organization’s mission statement is its lifeblood, and they must find meaningful ways for donors to contribute to that mission. It is essential to understand, highlight, and appreciate this in order to convey its message successfully.

  • Mention successes and failures

It’s important to highlight the organization’s progress, which includes the good, the bad, and everything in between. Executive Director of Friends of the Children, Yi-Chin Chen beautifully expresses this as the ability to “Fail Louder” in future endeavors.

  • Communicate data visually

Data is one of the most compelling engagement tools in fundraising, as donors want to know how their gift has impacted an organization. It’s often difficult to translate these stats into an eye-catching format. Stick to simple numbers, appropriate chart types, and consistent formatting.

One recipient of the 2019 Annual Report shared:

“I just received the 2019 milestone report in the mail – congratulations on a really beautiful publication. I immediately wanted to read it and found it really engaging and inspiring. I love how it’s on-brand, authentic, compelling, and provides easy ways to see how anyone in the community might engage.”

-Anonymous recipient

You can view the Friends of the Children 2019 Annual Report here.

For more information on how BCG Connect can create similar projects for you, contact us today.

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5 Fundraising Appeal Letter Hacks

Add some muscle to your next appeal letter to help it stand out in a crowded mailbox.

During the holiday season, everything that comes into your mailbox, from bills to credit card offers, are adorned in festive colors and glitter. So, it helps to add something special to an appeal letter to ensure that it will stand out from the colorful crowd.

Have your next appeal letter move into the spotlight. Follow these 5 fundraising appeal hacks:

1. Include images in your appeal letter:

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Adding photos to the body of the letter helps to give a face to the story, to the need, and to the reason a donor is giving. Photos also help engage a reader in the letter by helping them make a personal connection to it.

2. Add a colorful buck slip alongside your appeal letter:

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This mailing insert, approximately the size of a dollar bill (which is how it gets its name), provides room for additional graphics, images, and appeal information that can help enumerate the impact of a donation.

3. Use color and unique typography in the body of your appeal letter:

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By adding color and typographical emphasis, the reader can easily find the most important parts of your appeal letter. This also helps to break apart larger blocks of text to be easier to read and thus keeps their attention longer.

4. Add artwork or a tagline to the outer envelope:

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The envelope is an important part of the overall appeal package, but is so often overlooked (both during the design process and once it’s in the mailbox). The design of it helps to encourage the donor to open it.

5. Personalize the letter by including the following:

  • The recipient’s last gift amount: this helps to remind the donor of how much they previously gave and also gives them a point of reference for another gift.
  • A targeted ask amount: by personalizing the appeal letter with a specific ask for each letter, rather than a general ask, this helps to give the donor an understanding of how they can specifically help.
  • The recipient’s class year: by referencing a specific year, you help remind them of their experiences at the school and the reasons for giving back.
  • Add a P.S. line that repeats the call to action: use this important part of the letter to summarize the entire message – the ask, deadline, and call to action – so that when the reader’s eyes go to the bottom of the page, they have all the information.

What techniques have you used? Connect with us and let us know.

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